Claims operations
Insurance & Approval Bottlenecks
Doha Live--:--:-- AST
K
Pending approvals
84
Avg response time
4m 22s
Rejection rate
5.8%
Recovered (today)
QAR 18.4K
Live queue
Pending prescriptions awaiting approval
| Rx ID | Patient | Insurer | Branch | Waiting | Issue |
|---|---|---|---|---|---|
| TLB-88421 | Ahmed Al-Mahmoud | Talabat | Cajun Al Sadd | 12m 04s | Order accepted · prep delay (no fryer slot) |
| SNO-88419 | Sara Khan | Snoonu | PAWS Aspire | 9m 22s | Crepe + milkshake combo · awaiting rider |
| RAF-88416 | Maryam Al-Thani | Rafeeq | Charger The Pearl | 7m 41s | Battery Bites · order modified by guest |
| DIR-88412 | Rashid Ibrahim | Direct App | Charger Lusail Blvd | 5m 18s | Pickup order · guest ETA 2 min |
| TLB-88408 | Fatima Al-Kubaisi | Talabat | Cajun New Salata | 11m 33s | Bucket meal · rider waiting 4 min |
| SNO-88405 | Khalid Yousef | Snoonu | PAWS The Pearl | 4m 02s | Ice cream tubs · cold-bag prep |
Insurer scorecard
Approval performance
Talabat42% approved
Snoonu38% approved
Rafeeq26% approved
Walk-in / Dine-in88% approved
Direct App71% approved
ApprovedPendingRejected
AI automation
Friction-reducing recommendations
insightPeak insurer delays 18:00 – 21:00
AXA Gulf response time triples after 18:00. Recommend pre-validating Rx earlier in the day.
insight62% of rejections caused by incomplete uploads
Missing ICD-10 diagnosis codes account for 41% of all rejections this week. Enforce mandatory field at intake.
insightBranch staff retraining opportunity
Al Sadd and Villaggio show 3× rejection rate vs network. Target documentation refresher.